When a potential product safety issue arises, your reaction needs to be swift and effective. Recent well-publicized recalls have shown that badly handled or poorly prepared recall procedures can cause a business significant reputational and operational upheaval. Conversely, a well-planned recall can help guide the business calmly and effectively through a procedure that often is complicated, disruptive and costly. By taking 5 simple steps now, your business can be ready to deal confidently with the fast-paced recall process, and minimize the associated risks and costs.

1. Implement a Recall Policy and Plan

Every manufacturing business should have a recall policy and recall plan. Both documents should have enough detail to guide the business through the process, but must also be clear, simple and user friendly. Flowcharts and checklists are helpful, particularly when the company is under time pressure.

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