A new report suggests many legal departments can do a better job using metrics to gauge their success.
According to a new report from the U.K.-based market research company Acritas, 25 percent of legal departments don’t use any metrics at all. Of the 75 percent that do, 33 percent said they use overall legal spend as a key metric. Meanwhile, 17 percent said they measure internal client satisfaction, nine percent said they have metrics to gauge quality of work, eight percent said they track response times, and only six percent said they measure the volume of matters handled by the legal department.
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