Many consumers think they have the unlimited right to leave a bad review about a business so long as it’s honest. But the reality is that some businesses have, for years, hidden so-called gag clauses in their contracts that prohibit negative reviews. Legislation making its way through Congress would ensure that when a patient has a terrible experience with a doctor, for example, he can post a review without penalty.
The legislation, called the Consumer Review Fairness Act of 2016, passed in the U.S. House of Representatives on Sept. 12. If signed into law, it will immediately nullify the gag clauses that some businesses use to prevent negative reviews or punish people who leave them.
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