“A lie gets halfway around the world,” it has been said, “before the truth can even pull its boots on.” In today’s world of online commentary and social media, this is truer than ever. Out of nowhere, you may be accused of poor service, selling defective goods, misleading customers, defrauding the government or committing other unethical or criminal conduct. These accusations may appear in e-mails to your clients, as posts on blog or review websites or in streamed videos on social media. What’s more, they could be made or circulated by persons cloaked behind the anonymity of the internet. These fact patterns didn’t exist 20 years ago, but internet defamation cases are now common, rapidly growing in the past five years. Here is a six-step guideline to handling them.
Understand the Basics of Defamation Law
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