Just over a week after videos showed passenger Dr. David Dao being forcibly removed from a United Airlines Inc. flight that United initially said was overbooked, the airline giant continues to face criticism.
From customers calling for a boycott to U.S. senators pushing for answers on the practice of overbooking flights, the incident has caused outrage not just because of how United handled the situation on the airplane itself, but also how the company initially responded to bad publicity after the videos surfaced.
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