In Jorge Luis Borges’ short story “Pierre Menard, Author of the Quixote,” the brave protagonist sets out to re-create Cervantes’ epic tale word-for-word in a contemporary cultural context. Before completing the huge task, the unfortunate Menard realizes that, to achieve his goal, he must perpetually renew his efforts, since the prevailing context is constantly growing and changing.
When it comes to writing enterprise software — software that performs complex and often esoteric tasks for large organizations — the fictional Menard’s observation applies in abundance. Enterprise software vendors work hard to create products or platforms with a general appeal. But when the general counsel’s company — the customer — decides to purchase and implement such software, the GC should be prepared to bargain for some software modifications.
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