Companies enter into outsourcing agreements for many reasons, but from a business point of view, once the agreement is signed, the two companies become intertwined. As the companies evolve, events such as mergers or management turnover can create a negative spiral that may end in an outsourcing failure or even litigation. But companies that see trouble brewing in an outsourcing relationship can avoid a business divorce by maintaining a positive tone and using structured negotiations.
April 14, 2006 at 12:00 AM
1 minute read
Last year, the 10-year, $1.6 billioninformation technology outsourcingagreement between Sears, Roebuck& Co. and Computer Science Corp. (CSC)hit a major bump, resulting in talk of termination,federal court litigation andstrained negotiations between the parties.
But could the acrimony have been avoided?
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