On the night of Sept. 2, 2013, Susan Tyrol-Bagcal got a call from the Oak Hill School, a group home in Bristol, where she was a nurse. One of the residents had spilled hot coffee, causing burns on her chest and stomach. Tyrol-Bagcal told the staff to monitor the woman’s burns, apply cold compresses and put a salve on the burned areas.
The next day, the skin that was pink the night before had started to turn a deeper red. But the blisters had become smaller, and the woman said she was not in much pain. Tyrol-Bagcal told the staff to contact the woman’s physician and schedule an appointment, and to continue treating the burned area.
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