For over 90 years, the American Arbitration Association (AAA) has specialized in beginning-to-end administered arbitration as a time-tested, cost-effective alternative to litigation. While the AAA offers case management services, some contracts provide for ad hoc or self-administered arbitration and now the AAA makes it possible for parties in such cases to utilize various standalone administrative services. These services allow parties to choose only the processes suited to their specific circumstances.
“We are always surveying the market and saw a need for ad hoc services within the ADR user community,” explains Robert Matlin, senior vice president, AAA commercial and construction divisions. “Even if the AAA isn’t involved any further in a case than providing these services, we want to ensure that these standalone options are available.”
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