Netflix Subscriber Woes Hint at U.S. Consumer Pushback on Prices
Love may be blind, but consumers aren't. At least when it comes to higher prices. A couple dollars more a month normally isn't enough to move…
April 21, 2022 at 03:27 PM
4 minute read
Love may be blind, but consumers aren't. At least when it comes to higher prices. A couple dollars more a month normally isn't enough to move the needle, but when Americans are facing the fastest inflation in 40 years, something has got to give. And for 600,000 people in the U.S. and Canada, that something was their subscription to Netflix Inc.
Consumer spending is by far the biggest contributor to the U.S. economy, and economists are keenly looking for any signs that higher prices are starting to chip away at demand. The latest quarterly results from Netflix, which counts TV shows like "Love Is Blind" and "Bridgerton" among its biggest hits, may provide some evidence that it's already in motion.
"It's a very early signal," said Neil Saunders, managing director at GlobalData. "One of the things people will most certainly look to cut as inflation bites are those recurring payments month in and month out, and that obviously includes streaming."
Earnings season is just getting underway, and there are other pockets of the economy where consumers are pushing back on higher prices. Retailers like Bed Bath & Beyond Inc. blamed slowing sales in part on inflation that's hurting consumer confidence, and grocery chain Albertsons Inc. is bracing for less spending by lower-income customers as food bills surge.
For Netflix, there are a few other factors at play. Competition from other streaming services like Hulu and Disney+ is heating up, and as the world returns to normal, people are eager to get off the couch and start living again.
How that will play out in other corporate earnings remains to be seen. Economists have been expecting consumers to shift more of their spending dollars from goods, like home furnishings and cars, to services that include travel and dining out as Covid restrictions are lifted. But with inflation taking a bigger bite out of paychecks, there's less real discretionary income for purchases beyond the necessities.
"It's clear that the cost of living crisis will be forcing many Americans to reconsider their spending decisions," said Craig Erlam, senior market analyst at Oanda. "While there may still be some excess savings, it's only natural that households are seeing costs rising and considering where they can cut back."
Pricing Power
So far, companies have had a fair bit of success passing along higher costs for materials and labor. Supply shortages combined with a snapback in demand have broadly pushed up prices across the economy, while trillions in government financial relief and low borrowing costs have played a role in keeping that demand elevated for longer.
But companies also have to be cognizant of the impact of their price hikes on their sales. Executives at Procter & Gamble Co. said late Wednesday they're "thoughtfully executing tailored price increases" and have their eyes "wide open" for any change in consumer behavior.
For retailers operating brick-and-mortar stores, it takes time to raise prices, and they have to be thoughtful about their strategy in doing so, said Kristen Gall, president of Rakuten Rewards, a shopping platform that offers consumers deals and rewards from retailers. That might not play out in the first quarter, but come later this year, consumers could especially feel the squeeze, she said.
"I think retailers still do have the power to raise prices and still be okay," Gall said. "The question is, do any of them overshoot and raise prices by too much and it actually turns customers away from their brand."
It's a difficult balance to strike, and while consumers are so far hanging tough in the face of decades-high inflation, they're still sensitive to prices. Data last week from retail sales and consumer sentiment offered some comfort that Americans aren't ready to pull back on spending en masse just yet.
But as seen with Netflix's price increase of just a dollar or so, it doesn't take much to tip someone over the edge.
"It completely changes the landscape as soon as your start touching price," said Liza Amlani, principal and founder of the Retail Strategy Group. "People are not going to pay for something they don't see the value in."
NOT FOR REPRINT
© 2025 ALM Global, LLC, All Rights Reserved. Request academic re-use from www.copyright.com. All other uses, submit a request to [email protected]. For more information visit Asset & Logo Licensing.
You Might Like
View AllClimate Disputes, International Arbitration, and State Court Limitations for Global Issues
Judicial Face-Off: Navigating the Ethical and Efficient Use of AI in Legal Practice [CLE Pending]
4 minute readLaw Firms Mentioned
Trending Stories
- 1How Some Elite Law Firms Are Growing Equity Partner Ranks Faster Than Others
- 2Fried Frank Partner Leaves for Paul Hastings to Start Tech Transactions Practice
- 3Stradley Ronon Welcomes Insurance Team From Mintz
- 4Weil Adds Acting Director of SEC Enforcement, Continuing Government Hiring Streak
- 5Monday Newspaper
Who Got The Work
J. Brugh Lower of Gibbons has entered an appearance for industrial equipment supplier Devco Corporation in a pending trademark infringement lawsuit. The suit, accusing the defendant of selling knock-off Graco products, was filed Dec. 18 in New Jersey District Court by Rivkin Radler on behalf of Graco Inc. and Graco Minnesota. The case, assigned to U.S. District Judge Zahid N. Quraishi, is 3:24-cv-11294, Graco Inc. et al v. Devco Corporation.
Who Got The Work
Rebecca Maller-Stein and Kent A. Yalowitz of Arnold & Porter Kaye Scholer have entered their appearances for Hanaco Venture Capital and its executives, Lior Prosor and David Frankel, in a pending securities lawsuit. The action, filed on Dec. 24 in New York Southern District Court by Zell, Aron & Co. on behalf of Goldeneye Advisors, accuses the defendants of negligently and fraudulently managing the plaintiff's $1 million investment. The case, assigned to U.S. District Judge Vernon S. Broderick, is 1:24-cv-09918, Goldeneye Advisors, LLC v. Hanaco Venture Capital, Ltd. et al.
Who Got The Work
Attorneys from A&O Shearman has stepped in as defense counsel for Toronto-Dominion Bank and other defendants in a pending securities class action. The suit, filed Dec. 11 in New York Southern District Court by Bleichmar Fonti & Auld, accuses the defendants of concealing the bank's 'pervasive' deficiencies in regards to its compliance with the Bank Secrecy Act and the quality of its anti-money laundering controls. The case, assigned to U.S. District Judge Arun Subramanian, is 1:24-cv-09445, Gonzalez v. The Toronto-Dominion Bank et al.
Who Got The Work
Crown Castle International, a Pennsylvania company providing shared communications infrastructure, has turned to Luke D. Wolf of Gordon Rees Scully Mansukhani to fend off a pending breach-of-contract lawsuit. The court action, filed Nov. 25 in Michigan Eastern District Court by Hooper Hathaway PC on behalf of The Town Residences LLC, accuses Crown Castle of failing to transfer approximately $30,000 in utility payments from T-Mobile in breach of a roof-top lease and assignment agreement. The case, assigned to U.S. District Judge Susan K. Declercq, is 2:24-cv-13131, The Town Residences LLC v. T-Mobile US, Inc. et al.
Who Got The Work
Wilfred P. Coronato and Daniel M. Schwartz of McCarter & English have stepped in as defense counsel to Electrolux Home Products Inc. in a pending product liability lawsuit. The court action, filed Nov. 26 in New York Eastern District Court by Poulos Lopiccolo PC and Nagel Rice LLP on behalf of David Stern, alleges that the defendant's refrigerators’ drawers and shelving repeatedly break and fall apart within months after purchase. The case, assigned to U.S. District Judge Joan M. Azrack, is 2:24-cv-08204, Stern v. Electrolux Home Products, Inc.
Featured Firms
Law Offices of Gary Martin Hays & Associates, P.C.
(470) 294-1674
Law Offices of Mark E. Salomone
(857) 444-6468
Smith & Hassler
(713) 739-1250