The American Bar Association defines a paralegal as "a person qualified by education, training, or work experience who is employed by a lawyer, law office, corporation, governmental agency, or other entity, and who performs delegated substantive legal work for which a lawyer is responsible." As the right-hand of an attorney, offering vital legal supportive services, paralegals are an indispensable link between clients, other attorneys, and experts in the litigation process. Oftentimes, the role of a paralegal can be overlooked by a hiring department as a mere secretarial role, but excellent paralegals can often transform the entire work dynamic of an attorney and create optimal outcomes for clients.