Not much has changed since “permacrisis” was named the word of the year in 2022. Uncertainty and instability remain constant, especially as we head into election season. While many organizations and their legal counsel have become crisis management experts in this time, the need to build and maintain organizational resilience is presenting new ways of dealing with crises.

As a crisis communications professional, I routinely collaborate with in-house and outside counsel to help organizations sustain their valued stakeholder relationships—no matter the challenge. Having made a career out of crisis, I’ve learned a lot about high-stakes decision-making and the unique effects sustained crises can have on individuals and organizations. Here are the strategies that separate resilient organizations from the rest.

Never Waste a Good Crisis