Your company, like many others, is in the service business and your customers demand immediate callbacks and responses to their needs. To stay ahead of your competition and to ensure that your work force can meet these demands, you give your employees company-issued cell phones, laptops and even remote access to be able to deal with these demands. Moreover, you make it your company’s policy that customer service is your staff’s No. 1 priority. These all seem like rational and logical steps to keep your business ahead of the curve.
However, if you are not careful in how you monitor and keep track of your employees’ time, these steps can also lead you into a federal courtroom. That exposes your company to tens of thousands of dollars in unpaid overtime under the Fair Labor Standards Act.
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