What is civility? Is it civilized conduct? Courtesy? Politeness? We think we know it when we see it, but usually we only recognize it by its absence, when we see only impoliteness, rudeness and surliness.
There is much more to civility than being polite and politically correct. Civility involves advancing ones views, goals and beliefs without denigrating someone else’s, or their character, in the process. For the mediator and for the parties in mediation civility is critical to the process, and it is based upon the concept of listening.
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