Managing Provider Performance in IT Services Transactions
In any services contract, one of the buyer's critical concerns is that the vendor perform at the level of quality promised.
March 06, 2015 at 05:50 AM
6 minute read
In any services contract, one of the buyer's critical concerns is that the vendor perform at the level of quality promised.
To this end, contracts for technology services should include clear performance requirements, procedures for accurately measuring the vendor's performance, and mechanisms to encourage compliance. The specific incentive structure will vary based on the services, but in each case it should be focused on the output (rather than the input) expected from the vendor.
Many services occur only once during the life of the contract, such as completion of transition or implementation of a new software product. The final output is timely, accurate and complete transition or implementation.
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