Shari Klevens (left) and Alanna Clair, Dentons (Courtesy photos) When Not to Sugarcoat Things to a Client
The Rules of Professional Conduct impose a duty of candor on lawyers. Part of that duty includes the responsibility at times to provide clients with advice that they need to know, even if they don't want to hear it.
July 17, 2023 at 10:55 AM
5 minute read
Expert Opinion
The practice of law is a profession, but it is also a customer service industry. Lawyers and law firms often need a consistent influx of clients, or successful retention of repeat clients, in order to stay in business.
Developing a successful practice requires both attracting and keeping clients. Some lawyers struggle with how to share the good, the bad and the ugly with their clients. They may be tempted to counsel their clients in a way that ensures repeat business, that tells the clients what they want to hear or that conceals the riskiest outcomes of a certain strategy.
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