Credit: SomYuZu/Adobe Stock Navigating Class-Action Exposure in Session Replay and Chatbot Litigation
To mitigate future exposure, companies should understand the evolving technology at the heart of these claims, the legal theories asserted and how best to defend these claims in litigation.
August 17, 2023 at 08:01 AM
10 minute read
Commentary
Chatbot technology and session replay software have created a recent explosion in class-action lawsuits across the nation. Most of these lawsuits involve state wiretapping laws. While defendants have successfully defeated these claims in some instances, recent trends suggest a new wave of lawsuits is looming.
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Michael G. Bongiorno, Andrew Scott Dulberg and Elizabeth E. Driscoll from Wilmer Cutler Pickering Hale and Dorr have stepped in to represent Symbotic Inc., an A.I.-enabled technology platform that focuses on increasing supply chain efficiency, and other defendants in a pending shareholder derivative lawsuit. The case, filed Oct. 2 in Massachusetts District Court by the Brown Law Firm on behalf of Stephen Austen, accuses certain officers and directors of misleading investors in regard to Symbotic's potential for margin growth by failing to disclose that the company was not equipped to timely deploy its systems or manage expenses through project delays. The case, assigned to U.S. District Judge Nathaniel M. Gorton, is 1:24-cv-12522, Austen v. Cohen et al.
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