Credit: SomYuZu/Adobe Stock Navigating Class-Action Exposure in Session Replay and Chatbot Litigation
To mitigate future exposure, companies should understand the evolving technology at the heart of these claims, the legal theories asserted and how best to defend these claims in litigation.
August 17, 2023 at 08:01 AM
10 minute read
Commentary
Chatbot technology and session replay software have created a recent explosion in class-action lawsuits across the nation. Most of these lawsuits involve state wiretapping laws. While defendants have successfully defeated these claims in some instances, recent trends suggest a new wave of lawsuits is looming.
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