In a highly globalized world, commercial disputes are more likely to involve cross-cultural features. (Cultural features refers to aspects like language, expression, body language, value systems, governments and negotiation styles that differ from region to region.) Each litigant's unique culture, identity or cultural value system may pose unique challenges to resolving disputes. This adds a layer of complexity in negotiations, further signifying the importance of a mediator's cross-cultural competency to facilitate the resolution process.