After sitting on hold for a phone call for over 30 minutes in a failed attempt to speak with a human being about a pressing matter and having been transferred three times and having hit numerous buttons and prompts, click … I was disconnected. I moved onto the next item on my to-do list because I did not have time to go through that fun process again, so I gave a colleague a call to discuss an issue on a pending case. The call goes to voicemail instantly and I get a text stating something to the effect of, "What's up?" While fully understanding that we all are busy and have conflicts, this was not the case in this instance. At this point, I was thinking, "what in the world do I have to do to connect with these people?" The latter example was one of those, "I do not want to talk on the phone situations, but I am glad to text" people. I'm sure we all have friends who never answer their phone but are more than willing to text back as soon as the phone starts ringing.