After sitting on hold for a phone call for over 30 minutes in a failed attempt to speak with a human being about a pressing matter and having been transferred three times and having hit numerous buttons and prompts, click … I was disconnected. I moved onto the next item on my to-do list because I did not have time to go through that fun process again, so I gave a colleague a call to discuss an issue on a pending case. The call goes to voicemail instantly and I get a text stating something to the effect of, “What’s up?” While fully understanding that we all are busy and have conflicts, this was not the case in this instance. At this point, I was thinking, “what in the world do I have to do to connect with these people?” The latter example was one of those, “I do not want to talk on the phone situations, but I am glad to text” people. I’m sure we all have friends who never answer their phone but are more than willing to text back as soon as the phone starts ringing.
While I may be in the minority on this in the year 2024, I actually like talking on the phone with people. Even going to lunch with them when possible. However, I find that my attempts are mostly unsuccessful, as either people do not answer their phone or send me the “what’s up” text. Things were already trending in this direction for most of us, but 2020 and COVID-19 really helped slingshot us further along at a rapid pace.