I received a lesson in business development and lifestyle improvement last month in New Hampshire, where I was consulting with a large flooring company. I was about to have breakfast with Jim, a vice president and legendary flooring salesman for more than 30 years.

Walking to our table, Jim stopped to chat with the hostess, giving her a hug. He had stayed at this hotel so often that he had become friends. He was asking about her family in Arkansas. “I’ve never seen anyone chat with more people than you, Jim,” I said.

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