Since corporate counsel across the country ranked only one Atlanta-based law firm in the top 10-or top 30-in this year’s “best there is” list, it could be illuminating to know that one firm’s secrets for satisfying clients-and that would call for a big serving of humble pie all around.
Alston & Bird ranked No. 7 on the BTI Consulting Group’s national survey of client service performance for law firms. BTI interviewed more than 250 corporate counsel from Fortune 1000 companies for an average of 45 minutes each. They identified 17 key activities that drive client service and named the best firms in each area. The top 30 list included several national firms with Atlanta offices, but only the one homegrown name.
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