Last year was a tough, sloppy one for U.S. air travel. Despite improving financial performance, carriers and their customers suffered declines in the quality of service, plagued by everything from more misplaced baggage to more late departures.
While US Airways Group Inc. had robust earnings, it also had some sizable problems in customer service, ranking last among the 10 biggest airlines in the rate at which bags were lost and the frequency of consumer complaints. The same could be said for Continental Airlines Inc. – strong financial performance with lots of growth, but a black eye from ending up in last place in both on-time percentage and the rate that it involuntarily bumped passengers from flights.
This content has been archived. It is available through our partners, LexisNexis® and Bloomberg Law.
To view this content, please continue to their sites.
Not a Lexis Subscriber?
Subscribe Now
Not a Bloomberg Law Subscriber?
Subscribe Now
LexisNexis® and Bloomberg Law are third party online distributors of the broad collection of current and archived versions of ALM's legal news publications. LexisNexis® and Bloomberg Law customers are able to access and use ALM's content, including content from the National Law Journal, The American Lawyer, Legaltech News, The New York Law Journal, and Corporate Counsel, as well as other sources of legal information.
For questions call 1-877-256-2472 or contact us at [email protected]
