When negotiating technology transactions, such as software licenses, cloud transactions and IT or business process outsourcing deals, the parties often fail to clarify the scope of services or describe accurately the product being acquired. In fact, the most frequent type of dispute in these deals relates to the scope of work.
Disputes result when the scope of the solution is vague and the buyer believes a particular service or functionality is covered by the fees and the supplier believes the service or function at issue is out of scope and will only be provided for an additional fee.
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