In any contract for the purchase or license of hardware, software or software as a service solution (SaaS), one of the buyer’s critical concerns is that the vendor provide products which live up to the quality promised.
To this end, contracts for technology products should include a variety of provisions to guarantee performance, including clear product specifications, acceptance testing, product warranties and maintenance and support services. The specific structure will vary based on the hardware, software or solution purchased, but in each case it should be focused on the performance promised (usually the output).
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