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Sabino P. Cruz appeals, pro se, from the trial court’s order denying his motion for an out-of-time appeal. He contends that he was entitled to an out-of-time appeal since his counsel and the trial court failed to advise him of his right to directly appeal from the denial of his motion to withdraw his guilty plea. For the reasons that follow, we reverse and remand this case for a hearing on the issue. The record shows that on September 23, 2002, Cruz entered a non-negotiated guilty plea to charges of aggravated child molestation, child molestation, and burglary. Following the entry of his sentence and judgment of conviction, Cruz timely filed a pro se motion to withdraw his guilty plea. Cruz’s former trial counsel was replaced with the appointment of new counsel. On December 30, 2003, following a hearing, the trial court denied the motion to withdraw the guilty plea. Almost seven years later, on November 3, 2010, Cruz filed a pro se motion for an out-of-time appeal, contending that his right to a timely direct appeal from the denial of his motion to withdraw the guilty plea had been frustrated by the failure of both his counsel and the trial court to advise him of his appeal rights. The trial court denied Cruz’s motion, ruling that an out-of-time appeal was not the appropriate means to challenge the plea.

The trial court’s ruling was erroneous. Cruz was not asserting a right to appeal directly from a conviction entered on a guilty plea. Rather, he sought an out-of-time appeal from the denial of his motion to withdraw his guilty plea.1 In Georgia, “a defendant has a right to appeal directly the denial of his timely motion to withdraw a guilty plea.” Citations, punctuation and emphasis omitted. Carter v. Johnson , 278 Ga. 202, 205 2 599 SE2d 170 2004. Where that right has been frustrated either through counsel’s negligence or through the trial court’s failure to inform the defendant of his right to appeal, the remedy is an out-of-time appeal. See id. See also Cobb v. State , 284 Ga. 74 663 SE2d 262 2008; Murray v. State , 265 Ga. App. 119, 120 592 SE2d 898 2004. “The disposition of a motion for out-of-time appeal hinges on a determination of who bore the ultimate responsibility for the failure to file a timely appeal.” Citations and punctuation omitted. Leonard v. State , 293 Ga. App. 808, 809 1 668 SE2d 321 2008. Here, Cruz pertinently contends that both his counsel and the trial court were responsible for the failure to file a timely appeal from the order denying the motion to withdraw his guilty plea, since they did not advise him of his appeal rights. If Cruz’s contentions are found to have merit, then he would be entitled to have his motion for an out-of-time appeal granted.2 See Carter , supra, 278 Ga. at 205 2; Murray , supra, 265 Ga. App. at 120. The trial court abused its discretion by failing to make a factual inquiry into the matter. See Thorpe v. State , 253 Ga. App. 263, 264 558 SE2d 804 2002. “We therefore reverse the denial of Cruz’s motion for an out-of-time appeal and remand for a hearing on this issue.” Id.

 
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