Reputation and private security discussion offers window into ongoing corporate challenges
Reputational damage becomes even more pointed when untrained or unscrupulous employees leak sensitive customer information.
March 26, 2014 at 07:40 AM
6 minute read
The original version of this story was published on Law.com
In our increasingly connected world, everything occurs in an echo chamber. Once, quelling a customer issue may have been a simple matter of reimbursement and a promise never to let the problem happen again. Now, with a diverse set of social media platforms and connection options, what was once a matter between company and unhappy customer can quickly escalate into a full-fledged public relations nightmare.
But, reputational damage becomes even more pointed when untrained or unscrupulous employees leak sensitive customer information. While strategies to mitigate issues on social media have become common place in recent years, guidelines for recovering reputation from a private data breach are scant. This hammers home the essential need for companies to follow regulations surrounding private information. But sometimes even local regulations aren't stringent enough.
“We try to comply with the US laws that are most restrictive. But, that is not the case anymore. Korea and other countries have laws that are more restrictive… Our ultimate goal is to ID all the regulations that affect our products and services, and to internalize them into our processes,” said Paul Connelly, vice president and chief information officer, Hospital Corporation, speaking from the 2014 Global Ethics Summit on Mar 22.
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