6 best practices for implementing and enforcing social media policies
After you are satisfied that youve drafted a social media policy in a compliant manner, you must take active steps to introduce the policy and any subsequent revisions on a company-wide basis.
March 28, 2014 at 04:00 AM
9 minute read
The original version of this story was published on Law.com
Everyone is on social media these days, including your employees. Not surprisingly, companies can be held vicariously liable for legal and regulatory issues arising from their employees' social media use, such as defamatory or discriminatory social media messages to harassing Facebook comments or tweets. Companies are also exposed to employee leaks of sensitive company or customer information, or the improper use of the employer's intellectual property and trade secrets. These risks exist regardless of whether the employee commits the offense at the office using company-owned computer resources or at home using their personal social media accounts, since they are often identified as an employee of the company in their social media profile.
In light of these significant risks, developing a social media policy makes business and legal sense. In our last article, 10 best practices for drafting a lawful social media policy, we provided practical advice on how a social media policy can assist your company in managing employee social media use in order to limit exposure to costly legal problems and serve as a communications guideline that empowers employees with the information they need in order to use social media in a responsible manner. But what good is a policy if it is not implemented and enforced in a responsible and defensible manner? (Not much, we surmise.)
In today's social media-driven day and age, simply drafting a compliant social media policy is not enough. After you are satisfied that you've drafted a social media policy in a compliant manner, you must take active steps to introduce the policy and any subsequent revisions on a company-wide basis. You should also educate your management, employees, and independent contractors about the policy and offer training through internal staff or outside practitioners who can effectively ensure compliance. Here are some tried-and-true best practices for implementing and enforcing your social media policy in a defensible manner:
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