In a recent article in Legal Week I questioned the strategies of US law firms seeking to enter the London market. UK firms likewise need to look hard at their approach to the rest of Europe if they are to avoid very costly mistakes.
We hear every week of yet another UK law firm, outside of the 'magic circle' firms, which has consummated yet another merger/alliance with a law firm somewhere in Europe.
Why are so many firms running around Europe intent on constructing networks, alliances or associations and how firm are the foundations of these edifices?
The strategic rationale for a UK law firm to expand into other European countries has to be to gain competitive advantage by being able to better service its clients in those countries and add value to the clients. By 'value' in this context I mean value which the clients perceive as valuable, not what the law firm thinks is valuable, which may not necessarily be the same thing at all.
However, gaining competitive advantage in this way can only be relevant to those firms which have a sufficiently strong domestic client base which needs servicing in other countries on a regular basis. That is why I would exclude the magic circle firms and perhaps a handful of others from the comments I make here. They do have the very strong client bases made up of the highest quality clients, who on a daily basis are doing business on a Europe-wide basis and increasingly on a more global scale. I would mirror these comments with regard to a handful of US firms who have successfully followed their clients around the world.
But what about the rest? Do any of the other firms which are forging alliances around Europe really have the domestic client base to justify the effort and cost?
The starting point for any firm thinking of going into Europe must be for it to examine its client base and to find out whether any of its clients have the regular need of legal services in other countries. Only that analysis of the clients and the extent of their overseas needs will show the firm whether it is worth making a foray into Europe. UK firms need to analyse very carefully what work they have referred abroad, how regular that work has been and to which countries it has been sent.

Reviewing overseas strategy
Speaking to clients on the basis that a firm is reviewing its international strategy and would like to know where they are actively doing business is a good starting point. It is an opportunity to talk to clients about their business, to be seen to be taking an interest in them and seeking additional ways to help them. It is good client relationship management as well as a way to help firms establish if there really is a client-driven need for the firm to internationalise.
At the same time, within the firm steps should be taken to ascertain what work has been referred out and what work has been referred to the firm from abroad, as a means of establishing a strategy and priorities.
This process will not necessarily be easy because even though accounting records may help, ultimately it will be for the partners to provide the information and that will be easier said than done in many firms. How many firms have ever carried out such an analysis?
Without that client-driven regular overseas work to fuel European expansion, any branch office or alliance with a foreign law firm is likely to ultimately shrivel and die, as so many have done in the past.
Experience has shown that most lawyers in other European countries when approached by a UK firm will ask 'how much work will you send us?' because an exclusive arrangement is likely to cut off other UK sources of work to them. After a few years of very little referred work, the parties go their separate ways.
So why are so many UK firms, that do not have the client bases to justify overseas expansion, doing it? How do law firm managements persuade their partners to expand overseas, given the lack of a client driven need to do so?
It is always possible to put up arguments to justify any actions, but that is not the same as saying the proposed course of action is a good one which has a reasonable prospect of success.

'Me too' school
I suspect many firms are driven by fear and the 'me too' school of thinking – our rivals are doing it so we have to follow otherwise we will lose out to them.
Experience has shown that law firm managements waste huge amounts of time, effort and money running around Europe implementing this 'strategy' when they would be better off working at building a stronger UK domestic practice. It is very difficult for many firms to justify such initiatives on the basis that they enhance their competitiveness in any meaningful way.
Some will attempt to justify proposals to invest abroad on the basis that forging links with foreign law firms or opening offices will bring work into the UK. It may well do so, but there are other, better ways of doing that. Some may simply be empire building – but where will the profit come from? How many firms dare attempt to measure the real financial benefits accruing from overseas offices for fear of receiving a nasty shock?

Joining the global club
For some firms being part of a global club or network may be the best means of meeting their needs for outward and inward referrals on an ad hoc basis.
The ultimate global professional networks are of course the large accountancy firms and their experience in other countries is showing that they have sufficient attractions to persuade law firms to join them. I suspect this is largely because of the international networks in which those firms operate.
There is a serious risk that law firms will damage existing client relationships by persuading those clients to use the overseas 'partner' or the firm's own small local office, which may not be capable of handling the work, instead of putting the client's interest first and using the best available firm.
Indeed, allocation of work to overseas offices or alliance partners is a problem in any event because however hard law firm managements try to channel work to preferred suppliers in other countries to grow the relationships, individual partners will still choose to send work to the lawyers they have always worked with and will try to justify this on any number of points, including:
lthey did not know the firm had an office or a preferred relationship in that country;
lthe preferred supplier is not capable of
handling the work;
lthe preferred supplier has a conflict of
interest;
lthey messed up the last job and almost lost
the client for the firm;
lthey are in the wrong city; and
lother firms refer work and we have to send them work.
Partners sending work to competitors of their own overseas offices is quite common, sometimes even without the knowledge of the local office, often because the overseas office is not much more than a 'one man and a dog operation'. At the very least the overseas office should be asked for its recommendation.
Whether or not firms have the right international strategies, if they are operating abroad then the quality of their service delivery has to be their priority. That is the real challenge.
Peter Scott is a director of Horwath
Consulting.