How will law firms offshore? They can't even make it to Darlington...
As a paid-up law firm watcher, there is a thought that's been bugging me in recent months: I can't work out the point of offshoring in legal services. I'm referring mainly to the model of sending support services to countries such as India on the basis that you can slash costs by hiring much cheaper but highly-qualified staff. Don't get me wrong, I don't doubt the size of the talent pool in India, nor that staff are a lot cheaper than in expensive cities like London. But I can't get around the fact that such initiatives have high upfront costs and cause major disruption. And all that to probably ultimately reach a lower standard of work than you had before.
May 14, 2009 at 08:03 PM
3 minute read
As a paid-up law firm watcher, there is a thought that's been bugging me in recent months: I can't work out the point of offshoring in legal services. I'm referring mainly to the model of sending support services to countries such as India on the basis that you can slash costs by hiring much cheaper but highly-qualified staff.
Don't get me wrong, I don't doubt the size of the talent pool in India, nor that staff are a lot cheaper than in expensive cities like London. But I can't get around the fact that such initiatives have high upfront costs and cause major disruption. And all that to probably ultimately reach a lower standard of work than you had before.
None of that would be a deal-breaker if the economics of the model are stable - but are they? If, as a big City law firm, you figure it will take five years to really polish your offshoring or outsourcing services but that the ongoing cost savings would be so significant that it would be worth the time and effort, then the case is clear. But it seems that sending work to such centres is not only a hassle, it's also a short-term fix. The very factors that make countries like India attractive destinations – a fast-growing and well-educated middle class and a rapidly expanding economy – all but guarantee that the cost advantages will be dramatically eroded in a matter of years. That was obvious three years ago, but it's twice as obvious now; the UK economy is on course to contract by 4% this year, while in India it is set to grow 5%.
Barring a massive reversal of trends, in five to 10 years the relative cost advantage of basing staff in such markets versus the UK will be very different – which suggests that firms will have to up sticks again and relocate to a lower-cost market, going through the whole shooting match once more.
Which brings me to my final observation: why don't UK law firms make far more use of low-cost centres closer to home, both in the UK regions and Europe? I don't say that as some little Englander trying to protect jobs from globalisation; more that it seems a longer-term solution to the challenge of building a more competitive cost base. While there will be some of the same logistic hurdles as with offshoring, at least you know you can commit long-term without a sudden explosion in living standards making the whole thing pointless (barring some miraculous renaissance in Newcastle).
And surely there's scope for more than back-office work to go regional – much legal support and mainstream practice could be conducted from lower-cost regional offices, leaving a lean, client-facing operation in the City. I know that some City firms do use regional back offices, but the scope is generally modest. Is there any logical reason a City firm couldn't have 60% of its UK staff in the regions, with remaining 40% in the Square Mile? I'm told the model works well in investment banking. And there's no reason why effective use of regional centres couldn't be used alongside offshoring. But it seems odd to lean so heavily on Mumbai when you can't even make it to Macclesfield. But maybe I'm missing the point – I'd be genuinely interested to hear any feedback from law firms on why offshoring works for them.
This content has been archived. It is available through our partners, LexisNexis® and Bloomberg Law.
To view this content, please continue to their sites.
Not a Lexis Subscriber?
Subscribe Now
Not a Bloomberg Law Subscriber?
Subscribe Now
NOT FOR REPRINT
© 2024 ALM Global, LLC, All Rights Reserved. Request academic re-use from www.copyright.com. All other uses, submit a request to [email protected]. For more information visit Asset & Logo Licensing.
You Might Like
View AllLatham's magic circle strikes, pay rises and EY's legal takeover: the best of Legal Week over the last few weeks
3 minute readJob losses, soaring partner profits and Freshfields exits - the best of Legal Week over the past two weeks
3 minute readMagic circle PEP hikes, the associate pay conundrum and more #MeToo - the best of Legal Week last week
3 minute readTrending Stories
- 1Recent Decisions Regarding the Telephone Consumer Protection Act
- 2The Tech Built by Law Firms in 2024
- 3Distressed M&A: Mass Torts, Bankruptcy and Furthering the Search for Consensus: Another Purdue Decision
- 4For Safer Traffic Stops, Replace Paper Documents With ‘Contactless’ Tech
- 5As Second Trump Administration Approaches, Businesses Brace for Sweeping Changes to Immigration Policy
Who Got The Work
Michael G. Bongiorno, Andrew Scott Dulberg and Elizabeth E. Driscoll from Wilmer Cutler Pickering Hale and Dorr have stepped in to represent Symbotic Inc., an A.I.-enabled technology platform that focuses on increasing supply chain efficiency, and other defendants in a pending shareholder derivative lawsuit. The case, filed Oct. 2 in Massachusetts District Court by the Brown Law Firm on behalf of Stephen Austen, accuses certain officers and directors of misleading investors in regard to Symbotic's potential for margin growth by failing to disclose that the company was not equipped to timely deploy its systems or manage expenses through project delays. The case, assigned to U.S. District Judge Nathaniel M. Gorton, is 1:24-cv-12522, Austen v. Cohen et al.
Who Got The Work
Edmund Polubinski and Marie Killmond of Davis Polk & Wardwell have entered appearances for data platform software development company MongoDB and other defendants in a pending shareholder derivative lawsuit. The action, filed Oct. 7 in New York Southern District Court by the Brown Law Firm, accuses the company's directors and/or officers of falsely expressing confidence in the company’s restructuring of its sales incentive plan and downplaying the severity of decreases in its upfront commitments. The case is 1:24-cv-07594, Roy v. Ittycheria et al.
Who Got The Work
Amy O. Bruchs and Kurt F. Ellison of Michael Best & Friedrich have entered appearances for Epic Systems Corp. in a pending employment discrimination lawsuit. The suit was filed Sept. 7 in Wisconsin Western District Court by Levine Eisberner LLC and Siri & Glimstad on behalf of a project manager who claims that he was wrongfully terminated after applying for a religious exemption to the defendant's COVID-19 vaccine mandate. The case, assigned to U.S. Magistrate Judge Anita Marie Boor, is 3:24-cv-00630, Secker, Nathan v. Epic Systems Corporation.
Who Got The Work
David X. Sullivan, Thomas J. Finn and Gregory A. Hall from McCarter & English have entered appearances for Sunrun Installation Services in a pending civil rights lawsuit. The complaint was filed Sept. 4 in Connecticut District Court by attorney Robert M. Berke on behalf of former employee George Edward Steins, who was arrested and charged with employing an unregistered home improvement salesperson. The complaint alleges that had Sunrun informed the Connecticut Department of Consumer Protection that the plaintiff's employment had ended in 2017 and that he no longer held Sunrun's home improvement contractor license, he would not have been hit with charges, which were dismissed in May 2024. The case, assigned to U.S. District Judge Jeffrey A. Meyer, is 3:24-cv-01423, Steins v. Sunrun, Inc. et al.
Who Got The Work
Greenberg Traurig shareholder Joshua L. Raskin has entered an appearance for boohoo.com UK Ltd. in a pending patent infringement lawsuit. The suit, filed Sept. 3 in Texas Eastern District Court by Rozier Hardt McDonough on behalf of Alto Dynamics, asserts five patents related to an online shopping platform. The case, assigned to U.S. District Judge Rodney Gilstrap, is 2:24-cv-00719, Alto Dynamics, LLC v. boohoo.com UK Limited.
Featured Firms
Law Offices of Gary Martin Hays & Associates, P.C.
(470) 294-1674
Law Offices of Mark E. Salomone
(857) 444-6468
Smith & Hassler
(713) 739-1250