Client Satisfaction Survey 2014: which law firms do clients rate most highly?

In this video, Legal Week director of research Des Cahill and publishing director John Malpas discuss the results of the Client Satisfaction Survey 2014.

November 26, 2014 at 04:46 PM

1 minute read

By John Malpas
Publisher

In this video, Legal Week director of research Des Cahill and publishing director John Malpas discuss the results of the Client Satisfaction Survey 2014.

Subjects covered include the top-rated global and UK law firms as well as the leading advisers to the FTSE 100; the key findings of the research, which polled more than 1,400 general counsel; and the areas law firms need to focus on in order to impress their clients. Law firms featured include Allen & Overy, Slaughter and May, Norton Rose Fulbright, Shoosmiths, Weightmans, Squire Patton Boggs, Mills & Reeve and Jones Day.

For further information on the report and the findings, please contact Lara Rosenthal at <a href="../[email protected] or on +44 020 7316 9864.

For more, see Demand for fixed fees soars as cost-conscious clients continue to seek more for less from firms and What clients want – in-house lawyers may be demanding more, but law firms are delivering.