'Stop assuming we will give you work and pay us more attention' - clients on their best (and worst) law firm experiences
Clients demand quality from their advisers, but also want to feel valued, finds Legal Week's Best Legal Advisers Report
December 17, 2015 at 04:31 AM
13 minute read
Some spend hundreds of million a year on legal services, while many more expect to increase their expenditure next year rather than reduce it. For the money they spend, quality matters: 95% of them rate service delivery and legal advice as the most important factors. But when it comes to value for money, more than a third are dissatisfied.
They are the general counsel and heads of legal departments in 900 companies surveyed by Legal Week Intelligence for the Best Legal Advisers Report (previously known as the Client Satisfaction Report).
Total annual expenditure on external law firms by FTSE 100 companies surpasses £25bn, so it's no surprise that the report includes feedback from a number of respondents whose annual legal spend exceeds £100m.
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