Technology Means Lawyers Are Losing the Human Touch
It may make work easier in some ways, but increasing use of tech is limiting the depth of lawyer-client relationships.
January 16, 2020 at 11:30 AM
4 minute read
Contacts. It's all about contacts. That's what older lawyers say, anyway. They grew up in an age when it was common to spend hours—even days—in the same room as lawyers from another firm, as advisers on both sides of a deal or case attempted to hammer out an agreement.
Technology has changed all that. Nowadays, lawyers spend hours on conference calls as terms are negotiated, but they have much less of the face-to-face contact that once built strong professional relationships—even friendships—between practitioners of competing firms.
The effect is that younger lawyers simply do not get to know people like their predecessors did. And it is not just other private practice lawyers they see less of. It has become easy to have client relationships that involve little to no real-life interaction.
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