Knock, Knock? Why the Legal 'Front Door' Will be the Big Theme For In-House Legal Departments in 2020
Deloitte Legal's Bruce Braude and Tim Wistow argue that businesses are increasingly turning to technological solutions to present a legal front door to the firm itself.
March 10, 2020 at 08:13 AM
6 minute read
Both legal service providers and in-house functions have shown an increased interest in legal technology over the last decade. The former have tended to use technology to improve service delivery internally whilst, externally, client-facing portals and new online services have been introduced with the aim of enhancing the client experience.
For the majority of in-house legal departments, the implementation of new technologies has tended to focus on improving the overall function. In these instances, the technology has typically included aspects like e-billing solutions, to better understand and manage legal spend, as well as matter management platforms and contract lifecycle management tools to oversee contractual processes and obligations.
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