Both legal service providers and in-house functions have shown an increased interest in legal technology over the last decade. The former have tended to use technology to improve service delivery internally whilst, externally, client-facing portals and new online services have been introduced with the aim of enhancing the client experience. 

For the majority of in-house legal departments, the implementation of new technologies has tended to focus on improving the overall function. In these instances, the technology has typically included aspects like e-billing solutions, to better understand and manage legal spend, as well as matter management platforms and contract lifecycle management tools to oversee contractual processes and obligations.