The public and consumers of legal services rightly expect legal professionals to act competently, given that they often manage life changing situations on their behalf, whether it's moving homes, going through a divorce, or dealing with assets following the death of a loved one.

Competence is something that our oversight regulator, the Legal Services Board, certainly expects to inform our regulatory approach, ensuring standards of competence are maintained across the profession, and taking suitable remedial action where they are not met.