(Credit: only_kim/Adobe Stock) Partners Confront 'Deeply Uncomfortable' Client Communications on Soaring Billing Rates
Law firms are increasingly relying on engagement letters or online e-billing platforms to alert clients of rate increases, even though less personalized communication can frustrate clients, sources say.
August 14, 2024 at 04:20 PM
6 minute read
The original version of this story was published on The American Lawyer
Gone are the days when partners take clients out to lunch and give the news that their billing rates are going up, even more so than before. Now, it's increasingly common that lawyers rely on firmwide engagement letters or online e-billing platforms to alert clients of rate increases, even though less personalized communication can frustrate clients, say pricing experts and corporate counsel consultants.
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