“For successful partnership, clarity of communication is vital.” – Priti Shetty, General Counsel, ICICI Bank UK

It’s not that clients don’t want to hear from lawyers, of course they do. Just in the right way. Reports and advice notes, for example, are vital to clients, but the trick is to get the balance right. Clients hate to be kept in the dark and then blindsided (see, Clients Don’t Like to Be Blindsided). But equally, they don’t want to be burdened with waffle, or even with every detail. Certainly, clients don’t want to receive and be charged for unsolicited legal essays.

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