In many cases, things don’t go according to plan. If a legal project is beset by something unexpected, correction will depend on how quickly the problem is spotted, and whether the chosen remedy is effective. One of the first steps in deciding on the next step is to inform the client when you think there may be obstacles ahead, and provide insight on the why and what next. How do clients want to be communicated with when something goes bad and how do they want it delivered?

“I want to be told what I want to know, and to be told before I read about it.” — Howard Trust, General Counsel, Schroders.

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