17. Data Analytics in Practice

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  18. Understanding Clients' Goals and Expectations

  1. Aligning Your Work with Client Expectations

  Law firms and clients want the same things from the relationship, and it becomes obvious that for each issue, there is a matching interest on other side of the two-sided market.
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  19. The Importance of Listening to the Client

  1. Aligning Your Work with Client Expectations

  We have to create channels for listening to the client to ensure we get something to listen to. We can’t assume that clients will give us considered feedback.
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  20. Outside Counsel Should Provide Guidance that Achieves Client Desired Outcomes

  1. Aligning Your Work with Client Expectations

  Lean manufacturing principles in combination with Strategic Management's four stages provide the framework for efficiently running a legal project from its inception to its completion.