19. The Importance of Listening to the Client

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  20. Outside Counsel Should Provide Guidance that Achieves Client Desired Outcomes

  1. Aligning Your Work with Client Expectations

  Lean manufacturing principles in combination with Strategic Management's four stages provide the framework for efficiently running a legal project from its inception to its completion.
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  21. Why Are Some Bills Easier to Collect than Others?

  1. Aligning Your Work with Client Expectations

  The client who gets a good outcome, on time and on budget, without any unnecessary drama, has no reason to challenge the bill. Not just no reason, but no basis or incentive.
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  22. The Real Cost for Not Understanding Your Client's Budget

  1. Aligning Your Work with Client Expectations

  Your firm may ask you and your colleagues to meet billable hours targets and revenue targets. This is common, and you may be forgiven for thinking that it’s up to the clients to make this happen. But it’s the other way around. Clients don’t exist to help law firms make budget; law firms exist to help clients make budget.