10. Be Accountable

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  11. An Accountability Case Study

  5. Make the Work Transparent to Your Client

  If we’re going to promise accountability to clients, we will need a mechanism to deliver it. This starts with reconciliation, which can be demonstrated with a case study about a red tractor.
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  12. Using Performance Assessments to Provide Transparency

  5. Make the Work Transparent to Your Client

  Using a Performance Assessment Grid can help measure performance across an entire project.
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  13. Don’t Be Afraid to Have the Planning Conversation

  5. Make the Work Transparent to Your Client

  Just go ahead and say what you’re planning to do. It might feel strange, even counter-intuitive, but go ahead and share. Next time you're speaking with your client, either about the get-go on a new assignment, or at a milestone moment, have the conversation. Tell them the plan, the expected outcome and the likely cost.