2. Transparent Practices Protect Law Firms, their Clients and their Lawyers

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  3. Admitting Mistakes (and Suggesting Fixes) is What Clients Expect

  5. Make the Work Transparent to Your Client

  Clients almost invariably react positively to an admission from their lawyer that some or all of the project has failed, coupled with candid reasons why and insightful improvement suggestions.
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  4. Clients Can Handle the Truth

  5. Make the Work Transparent to Your Client

  As lawyers, we’re engaged with clients in projects. All the stakeholders do their best in challenging circumstances. Their personnel make missteps and so do we. Clients get that. What clients want and care about is identifying process flaws, regardless of the associated individual, and capturing learnings.
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  5. Using a Process Chart to Provide Transparency

  5. Make the Work Transparent to Your Client

  If something goes wrong in an engagement, for whatever reason, how do you answer the client who says, ‘Show me your risk assessment and the resultant planning?’ The best response is to produce this in documents, hallmarked with contemporaneous client buy-in.