4. Clients Can Handle the Truth

Read These Next

• 

  5. Using a Process Chart to Provide Transparency

  5. Make the Work Transparent to Your Client

  If something goes wrong in an engagement, for whatever reason, how do you answer the client who says, ‘Show me your risk assessment and the resultant planning?’ The best response is to produce this in documents, hallmarked with contemporaneous client buy-in.
• 

  6. What Clients Want and Don’t Want

  5. Make the Work Transparent to Your Client

  Law firms need to understand what clients want from the relationship and what they don’t want to see in a project. In the same way, individual lawyers need to understand what their firms want and don’t want in a project.
• 

  7. Clients Expect You to Face and Communicate the Realities

  5. Make the Work Transparent to Your Client

  It is one thing to try to think ahead and to model for contingencies. Just don't become so attached to your plan that you lose sight of the events actually unfolding.