5. Using a Process Chart to Provide Transparency

Read These Next

• 

  6. What Clients Want and Don’t Want

  5. Make the Work Transparent to Your Client

  Law firms need to understand what clients want from the relationship and what they don’t want to see in a project. In the same way, individual lawyers need to understand what their firms want and don’t want in a project.
• 

  7. Clients Expect You to Face and Communicate the Realities

  5. Make the Work Transparent to Your Client

  It is one thing to try to think ahead and to model for contingencies. Just don't become so attached to your plan that you lose sight of the events actually unfolding.
• 

  8. Avoid Routine Avoidable Errors by Avoiding ‘Adequacy’

  5. Make the Work Transparent to Your Client

  The cost of adequacy can be silent disdain — and no repeat business. A lawyer with talent can always do a better job with the benefit of a process to apply it effectively, efficiently and with transparency.