6. What Clients Want and Don’t Want

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  7. Clients Expect You to Face and Communicate the Realities

  5. Make the Work Transparent to Your Client

  It is one thing to try to think ahead and to model for contingencies. Just don't become so attached to your plan that you lose sight of the events actually unfolding.
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  8. Avoid Routine Avoidable Errors by Avoiding ‘Adequacy’

  5. Make the Work Transparent to Your Client

  The cost of adequacy can be silent disdain — and no repeat business. A lawyer with talent can always do a better job with the benefit of a process to apply it effectively, efficiently and with transparency.
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  9. Law Firms Should Understand the Budgeting Challenges of their Clients

  5. Make the Work Transparent to Your Client

  Consider the unique challenges clients are facing around managing budgets in a particularly difficult year. This lesson is intended to give you a peek behind the curtain at those challenges and suggest how outside counsel can help.