7. Clients Expect You to Face and Communicate the Realities

Read These Next

• 

  8. Avoid Routine Avoidable Errors by Avoiding ‘Adequacy’

  5. Make the Work Transparent to Your Client

  The cost of adequacy can be silent disdain — and no repeat business. A lawyer with talent can always do a better job with the benefit of a process to apply it effectively, efficiently and with transparency.
• 

  9. Law Firms Should Understand the Budgeting Challenges of their Clients

  5. Make the Work Transparent to Your Client

  Consider the unique challenges clients are facing around managing budgets in a particularly difficult year. This lesson is intended to give you a peek behind the curtain at those challenges and suggest how outside counsel can help.
• 

  10. Be Accountable

  5. Make the Work Transparent to Your Client

  Sustaining the expectations of our clients is a vital but underestimated challenge. How should lawyers and firms approach it? When it comes to delivery against promises, we have to be accountable.