8. Avoid Routine Avoidable Errors by Avoiding ‘Adequacy’

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  9. Law Firms Should Understand the Budgeting Challenges of their Clients

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  Consider the unique challenges clients are facing around managing budgets in a particularly difficult year. This lesson is intended to give you a peek behind the curtain at those challenges and suggest how outside counsel can help.
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  10. Be Accountable

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  Sustaining the expectations of our clients is a vital but underestimated challenge. How should lawyers and firms approach it? When it comes to delivery against promises, we have to be accountable.
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  11. An Accountability Case Study

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  If we’re going to promise accountability to clients, we will need a mechanism to deliver it. This starts with reconciliation, which can be demonstrated with a case study about a red tractor.