16. A Guide to Sustainable Profits
The traditional law firm definition is along the lines of increase rates, manage capacity and drive hours. This formula isn’t so much wrong, as unsustainable. Why, because it’s all about the law firm at the expense of everything else.
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17. If You Don't Expect Risk, Then Don't Expect Repeat Business
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If risk is unexpected and unmanaged, it can imperil not only the project, but also the client relationship and so affect long term sustainable profitability. Factor risk into your work and advice and earn the trust of your clients.
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18: Future Proofing: The Fundamentals
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Future Proofing is about reframing the way law firms align themselves to clients, deliver services and support talent. This lesson starts with Future Proofing fundamentals for law firms — technology, real estate and people — and how to anticipate the future and protect against it.
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19. Future Proofing: Talent Is a Long-Term Sustainable Proposition
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Stocking up and down on talent isn’t good business and it’s not real Future Proofing. People aren’t printer cartridges which can be acquired as needed. Remember, law is a service business and talent is everything.
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