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There’s nothing quite like a sudden downturn to cause law firms to stop in their tracks. This is where we are, and firms are paying attention. In tandem, we’re running this mini-series on how to navigate it. Lesson 4-29 was about the power shift from associates to clients, and how savvy firms are focussing afresh on service delivery.

In the previous lesson, we separated commodity firms from professional service firms, by asking one fundamental question: what’s your attitude toward clients? This established, unsurprisingly, that professional service firms are truly client-oriented and will be the destination of choice for clients with shrinking demand.

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