4. The User Guide Series: Your Legal Assignment Is Underway, But How Is It Going?

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  5. The User Guide Series: Problem Solving

  1. Aligning Your Work with Client Expectations

  Legal work is dynamic, uncertain and event-driven. Your work can be hit at any moment from any angle. Or you can make a mistake. Evaluation isn’t about how the problem arose or even whose fault it is. It’s just an objective, rational analysis of the problem.
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  6. The User Guide Series: Improvement

  1. Aligning Your Work with Client Expectations

  You got through the assignment, the client seemed happy and the bill got paid. We’re done here, right? Yes, we are, unless of course you’d like another job from the client. If so, you can do more.
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  7. Meeting Client Expectations

  1. Aligning Your Work with Client Expectations

  The New Reality, for which law firms are scrambling to equip themselves, is that law firms no longer define their own service levels. Now it’s the clients, and they have clear expectation parameters.