5. The User Guide Series: Problem Solving

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  6. The User Guide Series: Improvement

  1. Aligning Your Work with Client Expectations

  You got through the assignment, the client seemed happy and the bill got paid. We’re done here, right? Yes, we are, unless of course you’d like another job from the client. If so, you can do more.
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  7. Meeting Client Expectations

  1. Aligning Your Work with Client Expectations

  The New Reality, for which law firms are scrambling to equip themselves, is that law firms no longer define their own service levels. Now it’s the clients, and they have clear expectation parameters.
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  8. Determining Client Needs

  1. Aligning Your Work with Client Expectations

  We can’t assume that we know the best outcome for the client — that the goal is clear or that the pricing mechanism is understood.